Meross｜MSS315 Matter Smart Plug Mini (UK Version)｜Real-time Power Monitoring Cross-Platform Smart Home Control [Hong Kong Official Product｜1-Year Warranty]

 

Platform Name	Multi-Admin Function Name	Location for Setting
	Interconnected Services	Turn on pairing mode
	Linked Matter apps and services	Link apps and services
	Alexa: Other Assistants and Apps	Add another

 

Please refer to the images below for the specific location of adding platforms.

 

Apple Home:

 

 

Google Home:

 

 

Amazon Alexa:

 

 

 

How to connect Matter devices with Amazon Alexa? 

How to connect Matter devices with Google Home? 

I have a Google Pixel phone, how do I set up Matter devices?

How to integrate Matter devices with Apple HomeKit? 

How to integrate Matter devices with Samsung SmartThings?

How to set up Matter devices using the Meross app? 

 

How to connect Matter devices with Amazon Alexa? 

 

 

1. Open the Alexa app and go to the "Devices" page. Click the "+" button.

2. Select "Other" from the list of device types, then select "Matter".

3. Scan the QR code or manually enter the code. 

4. Your Matter device is now set up and ready to use with Alexa. If you still have problems,please click here for more solutions.

 

 

 

How to connect Matter devices with Google Home? 

Note: If you are using a Google Pixel phone, you can also refer to <I have a Google Pixel phone, how do I set up Matter devices? >.

 

 

1. Open the Google Home app and tap the "+" button on the home page. Next, select "New device."

 

2. Select "Matter-enabled device," then scan the code or manually enter it to proceed.

3. Consent to add the device to your Google account and ensure you have a Matter-enabled hub configured.

 

4. You're all set! If you still have problems,please click here for more solutions.

 

I have a Google Pixel phone, how do I set up Matter devices?

Google Pixel phones seamlessly integrate with Matter-enabled devices. When setting up a new Matter device for the first time, your Pixel phone will automatically pop up a pairing request, allowing you to easily connect the device to other ecosystems. If you do not wish to receive this prompt, simply click "Not now."

 If you still have problems,please click here for more solutions.

 

 

 

How to integrate Matter devices with Apple HomeKit? 

 

 

1. Open the Apple Home app, tap "Add Accessory", and scan the Matter code or manually enter it.

2. Tap "Add to Apple Home". If you continue to have problems,please click here for more solutions.

 

 

How to integrate Matter devices with Samsung SmartThings? 

1. Make sure you have set up your SmartThings hub, then tap the "+" icon on the homepage. 

2. Scan the QR code.

3. Select your hub to add the Matter device, then tap "Next".

4. For iOS users, the device will be automatically added to iCloud.

5. Add the plug to your SmartThings account. If you still have problems,please click here for more solutions.

 

 

How to set up Matter devices using the Meross app? 

First, please upgrade your Meross app. Then, tap the "+" button on the home page, select your Matter device, and follow the in-app wizard to complete the setup process.

Note:

If you are an iOS user, the Meross app will guide you to add the device to Apple Home first. Afterwards, the device will be automatically added to the Meross app.

Similarly, if you are an Android user, the Meross app will guide you to add the device to Google Home first, and then the device will be automatically added to the Meross app.

Later in 2023, the Meross app will provide various ecosystem options for users to choose from during the setup process.

If you also want to add the device to Amazon Alexa, please refer to our Alexa pairing FAQ for instructions.

If you still have problems,please click here for more solutions.

 

1. What are the system requirements for Matter devices?

Please refer to the FAQ "System requirements for Matter devices".

 

2. Do Matter devices need a Home Hub?

For mainstream platforms like Alexa, Google, Apple, and Samsung, the answer is yes. Setting up Matter devices requires an Alexa Echo, Google Nest Home, Apple HomePod mini, SmartThings Hub, and other smart home hubs. 

 

3. How to set up Matter devices?

Please refer to the FAQ "How to connect Matter devices with Amazon Alexa, Google Home, Apple Home, and Meross".

 

4. My Matter device cannot pair, what should I do?

Please refer to the FAQ "Unable to set up Matter".

 

5. Can I add my Matter device to the Meross app after it's paired with other platforms?

Yes, please ensure your device and phone are connected to the same WiFi network. Then click "+" in the Meross app. The device will be discovered on the local network, and you just need to click "Add" to automatically add it to your account.

 

6. How should I proceed if I want to add multiple platforms?

Please refer to the FAQ "How to add my Matter device to multiple platforms (multi-admin feature)".

 

7. If I remove my device from one platform, can it still be used on other platforms?

This will not affect your use of other platforms. However, if you have added the device to the Meross app, do not easily remove it from the Meross app, otherwise the device will be factory reset and affect the use of other platforms.

 

8. How to factory reset a Matter device?

Please follow the instructions in the user manual included with the device. To reset a smart plug, press and hold the power button for 5 seconds until the LED indicator flashes amber and green alternately. Please note that removing the device from any ecosystem will not factory reset it. 

 

9. How to identify if a product is Matter-compatible?

Matter products usually have the Matter logo on their packaging. There will also be a Matter setup code on the product, similar to the one shown below. 

 

10. Where can I find the Matter QR code?

Only devices with the Matter logo are Matter compatible and can be identified by the QR code sticker on the device.

 

11. How to upgrade firmware? What steps should be taken if the firmware upgrade fails?

Currently, firmware upgrades can only be done through the Meross app. If you have integrated the device into Apple HomeKit, Google Home, or Alexa, please follow these steps (if you have already added the device to the Meross app, skip to step 4):

    1) Please ensure your phone is connected to the same Wi-Fi network used during device setup.

    2) Open the Meross app and tap the + button on the home page.

    3) Find the device in the local device list, then tap "Add" (see Figure 1). 

    4) Wait for one minute, once you see the device in the Meross app, go to the user page, click firmware, and proceed with the upgrade (see Figure 2). 

If the upgrade fails, please try the following troubleshooting tips:

    1) Restart the Matter device. 

    2) Restart the router to clear the cache and ensure normal network connectivity. 

    3) Check the router's firewall settings to ensure no specific settings are blocking the upgrade process. 

 

12. Is your Matter device unresponsive? 

    1) Please ensure the device maintains a stable Wi-Fi signal connection at all times. If necessary, you can unplug and replug the power cable to restart the device.

    2) If the current Wi-Fi channel is congested due to severe interference or packet loss, please log in to your router and switch to another Wi-Fi channel, such as 1 or 6.

    3) Use a dedicated 2.4GHz Wi-Fi network for the device.

    4) Restart your smart home hub, such as an Apple HomePod mini, Apple TV, Google Nest Hub, or Alexa Echo Dot. Ensure they are connected to the same 2.4GHz Wi-Fi network as the smart device.

    5) Finally, restart your router to clear its cache.