[3-Pack] Meross｜MSS315 Matter Smart Wi-Fi Plug Mini (UK Version)｜Energy Monitoring, Cross-Platform Smart Home Control【HK Official Product｜1-Year Warranty】

 

Platform Name	Multi-Admin Function Name	Setup Location
	Linked Services	Turn on Pairing Mode
	Linked Matter Apps & Services	Link Apps and Services
	Alexa: Other Assistants and Apps	Add Another

 

Please refer to the images below to see the specific location for adding platforms.

 

Apple Home:

 

 

Google Home:

 

 

Amazon Alexa:

 

 

 

How to connect Matter devices with Amazon Alexa?

How to connect Matter devices with Google Home?

I have a Google Pixel phone, how do I set up a Matter device?

How to integrate Matter devices with Apple HomeKit?

How to integrate Matter devices with Samsung SmartThings?

How to use the Meross app to set up Matter devices?

 

How to connect Matter devices with Amazon Alexa?

 

 

1. Open the Alexa app and go to the "Devices" page. Tap the "+" button.

2. Select "Other" from the device type list, then select "Matter".

3. Scan the QR code or manually enter the setup code.

4. Your Matter device is now set up and ready to use with Alexa. If you are still experiencing issues, click here to view more solutions.

 

 

 

How to connect Matter devices with Google Home?

Note: If you are using a Google Pixel phone, you can also refer to <I have a Google Pixel phone, how do I set up a Matter device? >.

 

 

1. Open the Google Home app and tap the "+" button on the home screen. Next, select "Set up device".

 

2. Select "Matter-enabled device", then scan the code or manually enter the code to continue.

3. Agree to add the device to your Google account, ensuring you have a Matter-enabled hub configured.

 

4. You're all set! If you are still experiencing issues, click here to view more solutions.

 

I have a Google Pixel phone, how do I set up a Matter device?

Google Pixel phones integrate seamlessly with Matter-enabled devices. When you set up a new Matter device for the first time, your Pixel phone will automatically pop up a pairing request, making it easy for you to connect the device to other ecosystems. If you do not want to receive this prompt, simply tap "Not now".

If you are still experiencing issues, click here to view more solutions.

 

 

 

How to integrate Matter devices with Apple HomeKit?

 

 

1. Open the Apple Home app, tap "Add Accessory", scan the Matter code or manually enter the code.

2. Tap "Add to Apple Home". If the problem persists, click here to view more solutions.

 

 

How to integrate Matter devices with Samsung SmartThings?

1. Ensure you have set up your SmartThings hub, then tap the "+" icon on the home screen.

2. Scan the QR code.

3. Select your hub to add the Matter device, then tap "Next".

4. For iOS users, the device will be automatically added to iCloud.

5. Add the plug to your SmartThings account. If you are still experiencing issues, click here to view more solutions.

 

 

How to use the Meross app to set up Matter devices?

Please first update your Meross app. Then, tap the "+" button on the home screen, select your Matter device, and follow the in-app wizard to complete the setup.

Note:

If you are an iOS user, the Meross app will guide you to first add the device to Apple Home. Afterwards, the device will be automatically added to the Meross app.

Similarly, if you are an Android user, the Meross app will guide you to first add the device to Google Home, and then the device will be automatically added to the Meross app.

Later in 2023, the Meross app will provide various ecosystem options for users to select during the setup process.

If you also wish to add the device to Amazon Alexa, please refer to our Alexa pairing FAQ for instructions.

If you are still experiencing issues, click here to view more solutions.

 

1. What are the system requirements for Matter devices?

Please refer to the FAQ "System requirements for Matter devices".

 

2. Do Matter devices need a Home Hub to be set up?

For major platforms like Alexa, Google, Apple, and Samsung, the answer is yes. Setting up Matter devices requires an Alexa Echo, Google Nest Home, Apple HomePod mini, SmartThings Hub, or other smart home hub.

 

3. How do I set up a Matter device?

Please refer to the FAQ "How to connect Matter devices with Amazon Alexa, Google Home, Apple Home, and Meross".

 

4. My Matter device won't pair, what should I do?

Please refer to the FAQ "Cannot set up Matter".

 

5. Can I add a Matter device to the Meross app after pairing it with other platforms?

Yes, please ensure your device and phone are connected to the same WiFi network. Then tap "+" in the Meross app. The device will be discovered on the local network, and you simply need to tap "Add" to automatically add it to your account.

 

6. If I want to add multiple platforms, how should I proceed?

Please refer to the FAQ "How to add my Matter device to multiple platforms (multi-admin feature)".

 

7. If I remove my device from one platform, will it still work on other platforms?

This will not affect your use of other platforms. However, if you have already added the device to the Meross app, please do not easily remove it from the Meross app, otherwise, the device will be factory reset, which will affect its use on other platforms.

 

8. How do I factory reset a Matter device?

Please follow the instructions in the user manual included with your device. To reset the smart plug, hold down the power button for 5 seconds until the LED indicator flashes alternately amber and green. Please note that removing a device from any ecosystem will not factory reset it.

 

9. How do I know if a product is Matter-compatible?

Matter products typically have the Matter logo printed on the packaging. There will also be a Matter setup code on the product, similar to what is shown below.

 

10. Where can I find the Matter QR code?

Only devices with the Matter logo are Matter-compatible, which can be identified by the QR code sticker on the device.

 

11. How do I upgrade the firmware? What steps should I take if the firmware upgrade fails?

Currently, firmware upgrades can only be performed through the Meross app. If you have integrated your device into Apple HomeKit, Google Home, or Alexa, follow these steps (if you have already added the device to the Meross app, skip to step 4):

1) Ensure your phone is connected to the same Wi-Fi network used during device setup.

2) Open the Meross app, then tap the + button on the home screen.

3) Find the device in the local device list, then tap "Add" (see Figure 1).

4) Wait a minute; once you see the device in the Meross app, go to the user page, tap Firmware, and proceed with the upgrade (please see Figure 2).

If the upgrade fails, try the following troubleshooting tips:

1) Restart the Matter device.

2) Restart your router to clear the cache and ensure the internet connection is working properly.

3) Check your router's firewall settings to ensure there are no specific settings blocking the upgrade process.

 

12. Is your Matter device unresponsive?

1) Ensure the device always maintains a stable Wi-Fi signal connection. If necessary, you can unplug the power cord and plug it back in to restart the device.

2) If the current Wi-Fi channel is congested due to heavy interference or packet loss, please log in to your router and switch to another Wi-Fi channel, such as 1 or 6.

3) Use a dedicated 2.4GHz Wi-Fi network for the device.

    4) Restart your smart home hub, such as an Apple HomePod mini, Apple TV, Google Nest Hub, or Alexa Echo Dot. Ensure they are connected to the same 2.4GHz Wi-Fi network as your smart device.

    5) Finally, restart your router to clear its cache.